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The Use of Social Services Quality Standards in Practice.
MERTLOVÁ, Šárka
The diploma thesis deals with the topic of quality standards of social services in homes for the elderly. The aim of the presented work is to describe the importance of standards from the point of view of employees of selected homes for the elderly. The partial goal is to find out what the awareness about the quality standards of social services of these employees is. The work answered the given research questions concerning the importance of standards for employees of selected homes for the elderly and at the same time related to the awareness of these employees about the standards. To achieve the results, a qualitative research strategy, a method of questioning and a technique of a semi-structured interview were chosen. The interviews were conducted with employees from the ranks of the organization's management and with social workers. The grounded theory method was used for data analysis. The program Atlas.ti 7 was used to encode the obtained information. The results of the research showed that for employees of management of organizations standards are important documents which they can lean on while working with clients. At the same time, they perceive the fundamental influence of these documents on quality of the provided services. In contrast, interviewed social workers do not perceive the fundamental influence of standards on the quality of services provided. For them standards usually represent a time-consuming administration that deprives them of time devoted to direct care. In their opinion, the most beneficial standard is standard No. 5, in which they see meaning and benefit for working with clients. By updating the standards, these employees do not participate, they are only acquainted with the final form. These facts directly affect the awareness and opinion of social workers on the standards. The results of the research of the diploma thesis can serve as supporting material to strengthen the awareness of employees of homes for the elderly about the importance of standards.
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Quality Management in an Selected Social Organization
SEDLÁČKOVÁ, Michaela
The bachelor's thesis is focused on ways of managing and ensuring quality at a selected organization in the social field, specifically in a home for the elderly. In the Czech Republic, the population is aging, human life expectancy is increasing, and the proportion of seniors is increasing. For these reasons, ever higher demands are placed on the provision of quality social services for the elderly. The quality of home for seniors is primarily determined by the satisfaction of home users, but also by many other tools. Despite the fact that ensuring the quality of service provision is very exacting, there are several ways for employees to achieve quality services. It is up to the workers to combine the provision of quality services and at the same time create such conditions that will enable seniors to remain as self-sufficient as possible. The theoretical part defined the basic concepts which are closely related to the topic of the work. In the practical part, the main research question concerning management methods and quality assurance in the May Home for the Elderly in České Budějovice was answered. Furthermore, constituent research questions concerning Quality Standards in social services introduced in the given social facility were answered. The results were obtained by a qualitative research strategy, a method of secondary data analysis and questioning. The chosen technique was semi-structured interviews, which were conducted with the director and social worker of the May Home for the Elderly in České Budějovice. The results of the research represent mainly the diversity of tools and methods for managing and ensuring the quality of services in a specific home for the elderly. These methods start with certified concepts and end with often neglected supervision and professional education and training for employees. The results of the practical part also represent a developed SWOT analysis and analysis of Quality Standards of Social Services. These analyses were compared and then the proposed recommendations and feedback for specific organizations emerged.
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The influence of organizational culture on providing social services, an example of Diecézní charity Plzeň
BOŘÍKOVÁ, Dana
The aim of the thesis is to analyze the influence of organizational culture on the provision of social services. The work deals with the description of organizational culture of the selected model. As an example of a non-governmental non-profit organization, I chose the ecclesiastical legal entity Diocesan Caritas Pilsen. The inspiration for me was the model of author Beata Hofmann and her comparison of organizational culture to the image of water lily. I have added this model to the author Edgar Schein, which has three layers - the highest are artefacts, middle values and norms and the lowest basic beliefs. For processing I used the method of participant observation and informal interviews with DCHP staff and further analysis of available documentation of the organization.
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Inspection quality of social services
Marešová, Veronika ; Angelovská, Olga (advisor) ; Vlčková, Kamila (referee)
Diploma thesis "Inspection of the quality of social services" deals with low quality of social services with measurement of the quality control of social services. Its main objective is to assess the position of the actors (inspectors and providers of social services), social services inspection process and make recommendations for its improvement. The work is characterized by a history of social services, whereon relates social services inspection. The work is based on the principle of subsidiarity, the theory of trust, the theory of government and market failures, as well as information asymmetry theory and the theory of bureaucracy. The diploma thesis also includes quality standards of social services, mark quality and management in social services. Work also includes the very process of inspection of social services. The following chapter is a quality framework for social services. Another part is devoted to the research methods used. At the end of thesis are the recommended areas to alteration which leading to increase efficiency and effectiveness of the process of inspection of social services.
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Supervision of Workers in Social Services on the Field of One-to-one Assistance in Organization Hewer for Center of Prague 2
Botková, Petra ; Vorlová, Marie (advisor) ; Mašát, Vladimír (referee)
Thesis called "Supervision of workers in social services on the field of one-to-one assistance following on standards for quality of social services in organization Hewer for center of Prague 2" puts a target to find out, how workers in social services of the Hewer organization for center of Prague 2 perceive supervision, if they consider it as a possibility of increasing their proficiency, and if this possibility is fully used by them, if they are conscious of it and know about its existence. At the beginning of the thesis, there is introduced background information which led to choosing this topic. It the treatise of this thesis, there is described, what is a supervision, who is a supervisor and types of supervision too. Next part describes social services, where the one-to-one assistance is introduced to deeper details. Further, there are standards for quality of social services and a description of supervision from the point of view of "The Guide for providers of social services ". Then, the thesis provides information about the Hewer organization. The practical part of the thesis deals with survey. An evaluation of the target is a part of the conclusion.
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Mission in the Life of Organization
Nováková, Zuzana ; Vrzáček, Petr (advisor) ; Suchel, Jakub (referee)
Master's thesis entitled "Mission in the Life of Organization" explores the phenomenon of mission. The work is closely focused on the area related to non-profit organizations that provide social services for the target group of seniors. In the theoretical part is mission defined by recognized standards of quality of social services and from the perspective of literature. Furthermore I view it in the context of the needs and size of the target group and social demand backing group organization. Subsequent chapters are devoted to the topic of mission in context of strategic planning, fundraising, public relations and ultimately organization culture. In the empirical part I present the implementation of qualitative research. The research was conducted using a case study approach in two registered organizations providing social services to seniors. The aim was to answer the research question: How do perceive the mission of organization its employees? Research was conducted through semi- structured interviews methods. The result is the following statement, which is valid for both cases: All employees are able to interpret the mission of their organization through their own values and experiences. Whether the employee's mission is shared or not shared, or employees consider it to be part of a formal, is...
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The quality evaluation system of the low-threshold club Jahoda services
Weiderová, Jana ; Pazlarová, Hana (advisor) ; Matoušek, Oldřich (referee)
Diploma thesis "The quality evaluation system of the low-threshold club Jahoda services" deals with questions of evaluation and rising of social services quality, which is the primary objective for well functional organization in commercial as well as noncommercial zone. Thesis is primary applied to sphere of social services and its aim is making proposal for evaluation of services quality for concrete institution providing low-threshold social services to children from 6 to 15years old. The first part describes social services in legal social services in legal and describes low- threshold institutions for children and teenagers, representation low-threshold club Jahoda. Next targets are about possible styles of evaluation provided services quality and their fixation in standards of social services quality. The second part of thesis is practical part, which attends to the proposal of system for quality evaluation offered services in low-threshold club Jahoda. Proposal of this system is coming out from analysis of present system used in the institution and its main part is questionnaire investigation between users, employees, volunteers and trainees of NZDM Jahoda. Pilot was tested between all persons interested in and its representation is a part of the thesis to.
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Evaluation of Low - treshold services for children and youth in Hradec Králové
Kuchaříková, Petra ; Krahulcová, Beáta (advisor) ; Nová, Monika (referee)
My diploma thesis deals with Low-threshold services for children and youth and with fulfilling of the standards for quality in social services. Firstly I analysed problems of leisure time, historical events in the development in Low-threshold services for children and youth and binding documents for social workers. These problems are also discussed in relevance to the social services law. I mentioned the principles of low-threshold, aims of these establishments, target group and the whole process of this programme. One chapter deals with the management and financing and with social workers, their qualities, competences and supervision as the aide in self-education, and beneficiaries of social services and their characteristics. What threatens these beneficiaries are socio-pathological phenomenons, the most important ones are listed and I added the prevention. I described one mentioned establishment, which employs volunteers. For the evaluation of fulfilling of standards in social services I have chosen two low-threshold services for children and youth from Hradec Králové, where I have found if the standars are fulfilled or not by means of studying of methodology, observations and interviews with workers and beneficiaries. For conclusion I suggested some improvements which could be used in these establishments.
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Individualization in providing diets in homes for the elderly
Pechušková, Pavlína ; Havrdová, Zuzana (advisor) ; Procházková, Martina (referee)
Diploma thesis is focused on the individualization in providing diets in three homes for the elderly in the South Bohemian region. The main goal of the qualitative research was to uncover what the options of the homes in providing the diets are, where the boundaries and the limits of the individualized care are and what the clients' attitude toward individualization is. Results of the research show that the homes for the elderly can accommodate just to the basic requirements of the client, such as replacing unpopular dish or side dish for another one. Medical restrictions of the clients in preparation and serving their food are taken into account. The homes don't have the capacity for greater individualization. Another problem is the lack of staff. The homes are limited by legislation rather than by their financial budget. Clients' conservative and conformal attitudes are not empowering managers to expand some options or to change the system. The concept of the individualization is interpreted by the homes for the elderly in different ways. In practice, they rather just try to individualize the diets, than truly doing it. It turned out that individualization is a complex phenomenon and the extend of its fulfillment depends mainly on organizations' overall approach to the clients and on the clients'...
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